WHEN WILL MY ORDER SHIP?

WE APOLOGIZE IN ADVANCE BUT CURRENTLY WE ARE  RUNNING ABOUT TWO WEEK MINIUM DELAY IN SHIPPING DUE TO LARGE AMOUNT OF ORDERS, STAFFING ISSUES AND THE BREEDING FACILITY EXPANSION

ONCE YOU PLACE YOUR ORDER, I RECEIVE BOTH AN EMAIL AND A TEXT MESSAGE THAT A NEW ORDER HAS COME IN. AS SOON AS I CAN GET TO MY SHOP COMPUTER I WILL PRINT THAT ORDER. FIRST I LOOK AT WHAT WAS ORDERED SO I KNOW WHAT FISH TO PULL FOR QUARENTINE.  THEN I LOOK AT THE SHIPPING METHOD. IF UPS OVERNIGHT, UPS GROUND FISH OR UPS GROUND PRODUCT AND OR PLANTS IS CHOSEN CORRECTLY, WE JUST QUARENTINE THE FISH. IF SOUTHWEST AIR CARGO IS CHOSEN AND THE AIRPORT YOU WANT THE FISH SHIPPED TO ISN'T IN THE NOTES SECTION, I WILL SEND AN EMAIL THANKING YOU FOR THE ORDER AND REQUESTING THAT AIRPORT. THE FISH WILL GO THRU A 48 HOUR QUARENTINE WITHOUT FOOD AT A MINIMUM. THIS IS NECESSARY SO THEIR STOMACHS ARE EMPTY AND NOT FULL OF FOOD. WE DO NOT WANT YOUR FISH GOING TO THE RESTROOM IN THEIR SHIPPING BAGS AND CONTAMINATING THE WATER. THIS IS TOXIC FOR THEM AND WILL KILL THEM. AFTER FISH CLEAR QT, WE SHIP THEM OUT IN THE ORDER WE RECIEVED THEM. WHAT THIS MEANS IS IF 30 CUSTOMERS PLACED ORDERS PRIOR TO YOU WE SHIP THEM OUT FIRST. WE SHIP ALL ORDERS AS QUICKLY AND AS SAFLY AS POSSIBLE. WE SHIP UPS MONDAY THRU THURSDAY AND AIR CARGO 7 DAYS A WEEK IF THE PORTS ARE OPEN. NOT ALL PORTS ARE OPEN ON THE WEEKENDS. YOU CAN REQUEST A SPECIFIC DAY FOR SHIPPING. IN THE NOTES SECTION ON THE WEBSITE WHEN PLACING YOUR ORDER, PUT THAT REQUEST. FOR EXAMPLE "MY ONLY DAY OFF IS FRIDAY... CAN YOU PLEASE SET UP MY FISH TO ARRIVE ON A FRIDAY?" YES WE ABSOLUTLY CAN. JUST BE AWARE OF THE DAY YOUR PLACING THE ORDER. IF IT'S THURSDAY AND YOU NEED FRIDAY DELIVERY, JUST REALIZE THAT WITH THE 2 DAY QT THAT WOULD PUT YOUR ORDER TO SHIP TO ARRIVE THE FOLLOWING FRIDAY. AS LONG AS YOUR ORDER IS IN BY THE LATEST TUESDAY, I TRY MY BEST TO GET IT OUT THAT SAME WEEK. LOOK FOLKS, I KNOW HOW EXCITING IT IS TO GET NEW FISH, I STILL GET THAT WAY EVERY SHIPMENT THAT COMES INTO MY SHACK. MY TOP PRIORITY IS FOR YOU TO RECEIVE YOUR FISH ALIVE, SAFE AND HEALTHY. RUSHING SHIPPING IS DANGEROUS AND I WILL NOT RISK THE FISH, THEY ARE TO IMPORTANT TO ME. THANK YOU FOR ENTRUSTING US WITH THE HONOR OF PROVIDING YOU WITH YOUR NEW FISH, PLANTS OR PRODUCTS. THE CICHLID SHACK FAMILY APPRECIATES EVERYONE OF YOU!!! WITHOUT YOU THE SHACK DOESN'T EXSIST!!!! GOD BLESS....